Need more value from search? Book a free discovery call 📞

The Independent Pharmacy
Links +33% YoY while its market declined 14%

The Independent Pharmacy is one of the UK’s leading online pharmacies, helping people treat everyday health conditions. From weight loss and menopause to skin infections, cold and flu – without needing to see a GP. Its goal is simple and ambitious: to be the UK’s most trusted online pharmacy.

Services DPR, SEO
Industry Ecom

Vision  // Goals

The Independent Pharmacy operates in a market that is getting harder, not easier. Across its core health categories, search demand fell 14% year on year. At the same time, the way people find health information is changing fast.

AI Overviews now appear across almost every health-related search, and from mid-2025, they began diverting clicks away from organic results to the point where ranking in the top three positions no longer reliably translated into traffic. More people are also starting their research by asking an AI assistant rather than typing into a search box.

That shift raised the stakes. Success was no longer just about being visible in search results; it was about being understood and referenced by the AI systems shaping early decisions. Both rest on the same foundation: authority. The Independent Pharmacy needed to build that authority early, and build it faster than a shrinking market might suggest was possible.

Our approach

Authority doesn’t come from a single big moment. It comes from showing up consistently in the places customers and journalists already trust. So we built a Digital PR programme designed to do exactly that.

We ran 72 campaigns across the quarter, outreaching more than four press releases a week and keeping a near-even balance between planned campaigns and reactive, media-led opportunities. That mix kept coverage flowing month after month rather than spiking and stalling.

Expert commentary did the heavy lifting. By putting The Independent Pharmacy’s doctors and pharmacists at the centre of the stories journalists were already chasing from commonly misdiagnosed conditions to seasonal health scares, we earned credible, on-topic coverage that reflects genuine clinical expertise. We paired this with fast responses to journalist requests, which repeatedly unlocked high-authority national pickups.

Crucially, we didn’t just chase homepage links. We targeted the category and product pages that matter commercially, so the authority we built landed where it could influence both rankings and revenue.

The programme delivered on every front

We secured 172 pieces of coverage over the quarter, up 19% year on year, including 150 linked placements, a 33% YoY increase. In total, that drove 231 links and +33% YoY link growth, reaching a combined brand audience of 240M.

The quality matched the volume. Links landed at an average domain rating of 76, comfortably ahead of target, with coverage in titles including The Guardian, Daily Mirror, The Sun, Metro and HuffPost. Of the 231 links, 147 reinforced the homepage, 61 went to category pages, and 13 went to product pages, deliberately deepening authority where it converts.

That authority translated into visibility. SERP visibility rose 78% year on year, and visibility across The Independent Pharmacy’s core categories grew 5.4% even through Google’s March core update, which hit many intermediary sites hard. As coverage and authority compounded, demand followed: branded searches climbed 13% year on year, placing The Independent Pharmacy among the most searched-for online pharmacy brands in the UK.

In a market shedding 14% of its search demand, that’s the real headline coverage and links that built authority, and that authority fed genuine, branded demand.

The next phase is about turning authority into commercial advantage. We’re sharpening our focus on weight loss as a priority category, including Mounjaro and Wegovy, and working to secure more links to the top 25 priority products that drive high-intent traffic and conversions.

A series of hero campaigns is in development to deliver concentrated bursts of high-authority coverage, and we’re expanding into high-reach lifestyle and health titles with tailored angles, from women’s health to menopause. With visibility inside AI Overviews still an under-tapped opportunity, we’ll keep building the kind of trusted, well-referenced presence that gets The Independent Pharmacy surfaced wherever decisions are made, as we close in on that North Star of becoming the UK’s most trusted online pharmacy.

172

pieces of coverage

+33%

YoY link growth - 231 links secured

240M

brand reach

+78%

YoY SERP visibility

+13%

YoY growth in branded searches

 

Reach out to discuss how we can help your brand stay on top

 

Invite us to pitch

 

More Work

View all
cases